Toast experienced a major incident on June 20, 2025 affecting Toast POS app, lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 20, 2025, 01:40 PM UTC
We’re aware of a Toast service disruption, based in the UK (primarily London), and our engineers are investigating the cause. Your devices should automatically enter Offline Mode, allowing you to continue to place orders, print tickets, receipts, and take card payments. Until your connection is reestablished, please follow the steps in our offline mode checklist. https://central.toasttab.com/s/article/Offline-Mode-Procedures-and-Checklist
- monitoring Jun 20, 2025, 01:59 PM UTC
This appears to be related to Internet Service Provider (ISP) issues. Please reference the following guide to ensure minimal impact on operations until the issue has been resolved from the ISP side: https://central.toasttab.com/s/article/Offline-Mode-Procedures-and-Checklist
- resolved Jun 20, 2025, 02:22 PM UTC
This incident has been resolved.