Toast experienced a minor incident on August 21, 2025 affecting Card Processing and Toast POS app and 1 more component, lasting 2h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 21, 2025, 05:38 PM UTC
We are aware of an issue with credit card processing and we are working diligently to address the issue. You may experience prolonged processing times or receive error messages on some card transactions. Our investigation remains ongoing, and we will share more information as we receive updates. Please advise all servers and staff to use Background Processing with every order. This will ensure that all orders are processed once the processing times are back to normal. https://central.toasttab.com/s/article/Offline-Mode-Processing-Credit-Card-Payments
- investigating Aug 21, 2025, 06:03 PM UTC
We are aware of an issue with credit card processing and we are working diligently to address the issue. You may experience prolonged processing times or receive error messages on some card transactions. Our investigation remains ongoing, and we will share more information as we receive updates. Please advise all servers and staff to use Background Processing with every order. This will ensure that all orders are processed once the processing times are back to normal. https://central.toasttab.com/s/article/Offline-Mode-Processing-Credit-Card-Payments
- identified Aug 21, 2025, 06:36 PM UTC
We have identified an issue which is affecting card processing latency as well as some other errors accessing Toast Systems. Our engineers are working on mitigating the issue. Affected customers can continue using the Background Processing feature within Toast. We’ll update you as new information is available. https://central.toasttab.com/s/article/Offline-Mode-Processing-Credit-Card-Payments
- monitoring Aug 21, 2025, 07:13 PM UTC
Card processing latency has returned to normal. We are continuing to monitor any impact to other systems. We’ll update you as new information is available.
- resolved Aug 21, 2025, 07:57 PM UTC
Toast systems have returned to normal.