Toast incident

Retail Latency Incident

Minor Resolved View vendor source →

Toast experienced a minor incident on September 25, 2025 affecting POS Web application, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2025, 08:07 PM UTC
Resolved
Sep 25, 2025, 09:00 PM UTC
Duration
52m
Detected by Pingoru
Sep 25, 2025, 08:07 PM UTC

Affected components

POS Web application

Update timeline

  1. investigating Sep 25, 2025, 08:07 PM UTC

    We are aware of an issue affecting some customers that may cause issues with Retail and Retail Item Library latency. Retail sync may also not complete. We are currently investigating.

  2. investigating Sep 25, 2025, 08:48 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 25, 2025, 09:00 PM UTC

    This incident has been resolved.