Timely Limited Outage History

As of 7pm NZDT, Timely is experiencing a temporary outage, which means all customers will be unable to use Timely for new bookings or edit bookings at this time. We know this is frustrating. Our tech team is identifying the root cause and is working to resolve this issue with urgency. If you have any concerns, our Support team is happy to assist - please fill in the form here Submit a request – Timely and we’ll get back to you shortly. We’ve closed our phone lines so the team can respond to the volume of emails coming through. This is a temporary measure during an outage and we thank you for your patience! Hang tight - we’ll provide updates here every (insert time period here, ideally no more than 30 minutes).

We have identified a problem with our invoicing workflows that is impacting some customers ability to access their customer profile page in Timely and to process invoices and payments. We have identified the cause of the issue and are implementing a fix. We will update this page in another 30 minutes.

We are planning to release a change that aims to fix a missing value from our back end systems. We will deploy this as soon as we've verified that it can be made without adding further disruption.

We are deploying the change to revert an earlier update to Timely's invoicing workflows which has led to further, subsequent failures for other related systems. The release task is expected to take up to 15 minutes. We will provide a further update within the next 30 minutes once this task has been completed.

We’re making progress! Our tech team has successfully identified that iOS app change would cause the issue and are applying a fix as quickly as possible. We’re really sorry if this has caused a hiccup in your day, our Support team are happy to assist - please reach out to https://help.gettimely.com/hc/en-gb instead and we’ll get back to you shortly.

We’re making more progress! Our team has identified the problem, applied the fix, and submitted the iOS application required review to Apple Store. This review process can take up some time. We’ll continue to monitor closely and will provide another update as soon as the review is completed. We’re really sorry for this interruption to your day - we’ll have you back up and running as soon as we can.

The issue has been identified and a fix is being implemented.

We've identified the issue with a recent update to the staff page, and a fix is being implemented

We've confirmed with our New Zealand based SMS provider that they are experiencing a major outage. Unfortunately we do not have an ETA on having the issue resolved, but will update here as soon as we hear more.

We have heard from our New Zealand SMS provider and they have advised us that they hope to get their systems back online at some point tonight. We are very sorry for the continued inconvenience, and will update when we have a more concrete timeline. Any delayed messages will be resent when possible, however this might need to be done on Thursday morning New Zealand time.

Unfortunately our New Zealand SMS provider is still working towards restoring service. All SMS in New Zealand including reminders and authentication codes are not able to be sent at this time. We'll continue to monitor and post our next update on Thursday morning.

The issue is identified and we are working on the fix now.

Now that we've identified the issue, we can provide more information We've confirmed that a small number of customers encountered an issue in their integrations with 3rd party applications (Google Calendar, MailChimp, MYOB, QuickBooks, Salesforce, Xero etc). This meant information from Timely would not have appeared in those 3rd party systems and vice versa. We are continuing to work on a fix for those affected customers. As a result, those customers should see all information once again synchronised between Timely and any 3rd party used. We will update when the issue has been fixed. Thank you for your patience.

A fix has been applied for the 256 customers impacted by this issue. The Timely application is now working through all requests to synchronise information between Timely and 3rd parties such as Xero, MYOB etc. It will take a while to clear the backlog, so we appreciate your patience during this time. At this time, customers do not need to take any action. We will continue to provide updates as we have more information.