Timely Limited incident

Beta Calendar - Live updates not refreshing

Resolved after 16 hours 55 minutes, affecting Online Bookings, on November 7, 2024.

resolved Nov 07, 2024, 08:20 PM UTC

We can confirm this incident was resolved at 8:55 NZT this morning. We've identified the root cause and have fixes coming to prevent this happening again. Our apologies for this.

Started
Nov 07, 2024, 03:00 AM UTC
Resolved
Nov 07, 2024, 07:55 PM UTC
Duration
16h 55m
Detected by Pingoru
Nov 07, 2024, 03:00 AM UTC

Affected components

Online Bookings

Update timeline

  1. investigating Nov 07, 2024, 03:00 AM UTC

    We're currently investigating an issue with our Beta Calendar's live updates functionality. Live updates have been failing since ~2:45 PM NZDT. In the meantime, you can either refresh your web browser to update Calendar manually, or can toggle back to our Old Calendar via the user profile menu on the top right of the web application.

  2. identified Nov 07, 2024, 03:42 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 07, 2024, 08:20 PM UTC

    We can confirm this incident was resolved at 8:55 NZT this morning. We've identified the root cause and have fixes coming to prevent this happening again. Our apologies for this.

Your product runs on more than Timely Limited

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →