Thycotic Outage History

We are investigating reports of slow logins and intermittent login failures for Delinea Platform customers in the EU, UK, Southeast Asia, and Australia regions. Starting at approximately 23:20 UTC on September 28, 2026, some users may take much longer than usual to sign in. Some sign-in attempts may fail with a timeout or HTTP 504 error. Users who are already signed in may also see slower responses when their session is validated. Our engineering team is actively engaged and has identified a degraded dependency affecting the authentication service in these regions. We are working on mitigation now. If a sign-in fails, please retry. We will post another update within 30 minutes, or sooner if we have new information.

We have applied a fix for customers in the EU and Australia regions. Sign-in performance and error rates in these regions have returned to normal as of approximately 01:05 UTC on September 29, 2026. We are monitoring to confirm the recovery holds.

We have identified the cause of this incident. A connectivity issue with an upstream network provider affecting our New York point of presence is impacting access to the Delinea Platform for some US region users. Mitigation has been applied, with traffic being rerouted through an alternate point of presence to restore service. We are monitoring the situation closely and will provide a further update as events warrant

We have identified an issue in the recently rolled out Cloud Suite 26.1 release where custom authorization profiles containing wildcard or regex characters (e.g., "*") may return HTTP 401 errors. Built-in authorization profiles are not affected. A workaround is available. Please refer to the following knowledge base article for details: https://support.delinea.com/s/article/1777148833588 A fix is actively in progress, and is expected to be available shortly. We will post an update as events warrant. We apologize for any inconvenience this may cause.