Thycotic incident

Secret Server on-premises - Vault UI - [Federation Runtime]: remoteEntryExports is undefined

Notice Resolved View vendor source →

Thycotic experienced a notice incident on August 3, 2026 affecting Secret Server Cloud and Secret Server Cloud and 1 more component, lasting 9h 35m. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2026, 04:55 AM UTC
Resolved
Aug 03, 2026, 02:31 PM UTC
Duration
9h 35m
Detected by Pingoru
Aug 03, 2026, 04:55 AM UTC

Affected components

Secret Server CloudSecret Server CloudSecret Server Cloud

Update timeline

  1. investigating Aug 03, 2026, 04:55 AM UTC

    We are investigating reports of degraded performance affecting Secret Server. Some users may be unable to access the Vault UI. Users may encounter the error: [Federation Runtime]: remoteEntryExports is undefined, which can prevent access to secrets. Our team is actively investigating the cause and working to restore normal service. We will provide updates as more information becomes available.

  2. resolved Aug 03, 2026, 02:31 PM UTC

    After further investigation, we have determined that this issue is isolated to Secret Server on-premises deployments and does not affect Secret Server Cloud (SSC). No impact to SSC has been identified in the US, EU, or SEA regions. This incident is now resolved.