Thycotic experienced a minor incident on May 11, 2026 affecting Platform, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Platform
Update timeline
- resolved May 11, 2026, 03:44 PM UTC
Between approximately 7:47 PM and 10:48 PM EDT on Sunday, May 10, 2026, some US customers in East US region may have experienced timeout errors (including 504s) or delays when logging in to Platform. This was caused by a disruption at a US datacenter operated by our upstream network provider, which affected traffic routing in the region. The upstream issue has since been resolved and affected infrastructure has been restored. Platform login is now operating normally, and we are continuing to monitor. We apologize for any inconvenience this may have caused.