Thycotic incident

Secret Server Cloud: US, UK and CA - Distributed Engine Connectivity Issue Affecting Secret Access

Minor Ongoing View vendor source →

Thycotic is currently experiencing a minor incident affecting Secret Server Cloud and Secret Server Cloud and 1 more component, which began 4h ago. The vendor's full update timeline is below.

Started
May 20, 2026, 05:34 PM UTC
Resolved
Ongoing
Duration
● 3h 37m
Detected by Pingoru
May 20, 2026, 05:34 PM UTC

Affected components

Secret Server CloudSecret Server CloudSecret Server Cloud

Update timeline

  1. investigating May 20, 2026, 05:34 PM UTC

    We are currently investigating reports of Distributed Engines being unable to connect to Secret Server Cloud. Customers may experience issues accessing secrets that rely on Distributed Engines, including remote session launches through Connection Manager and proxied secret operations. Our engineering team is actively investigating the root cause and working to restore full functionality. We will provide an update as soon as we have more information. We apologize for any inconvenience this may be causing.

  2. investigating May 20, 2026, 06:44 PM UTC

    We are continuing to investigate this issue.

  3. identified May 20, 2026, 06:46 PM UTC

    We have identified the cause of the Distributed Engine connectivity issue. A compatibility mismatch between the Distributed Engine and a backend service is preventing connections from being established. Our engineering team is deploying a fix to the impacted regions (US, UK and CA) to resolve the issue. We will continue to provide updates as the deployment progresses. We apologize for any inconvenience this may be causing.

  4. identified May 20, 2026, 07:28 PM UTC

    The fix has been deployed to the UK and Canada regions. Distributed Engines in those regions will automatically re-establish connectivity. Deployment to the US region is still in progress. We will provide another update once the US deployment is complete. We apologize for any inconvenience this may be causing.

  5. monitoring May 20, 2026, 08:02 PM UTC

    The fix has been successfully deployed to all regions. We have confirmed that Distributed Engine connectivity has been re-established across UK, Canada, and US regions. We are continuing to monitor the environment to ensure stability. We apologize for any inconvenience this has caused.