ThreatLocker experienced a notice incident on August 21, 2025 affecting Portal [Instance AU1], lasting 12h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Portal [Instance AU1]
Update timeline
- investigating Aug 21, 2025, 05:29 AM UTC
We are currently investigating this issue.
- investigating Aug 21, 2025, 09:54 AM UTC
We are continuing to Investigate this issue, It has been identified that the routing issue is applying to other international locations as well.
- monitoring Aug 21, 2025, 02:03 PM UTC
Due to the inconsistent nature of the issue, it has only been observed internally thus far. We're not currently aware of any customers that are impacted by this issue.
- monitoring Aug 21, 2025, 03:48 PM UTC
This is now resolved. It was not customer impacting.
- resolved Aug 21, 2025, 05:30 PM UTC
This incident has been resolved.