ThreatLocker incident

Device Check-ins On Instance D Appearing Offline

Minor Resolved View vendor source →

ThreatLocker experienced a minor incident on October 3, 2026 affecting Portal [Instance D], lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2026, 01:00 PM UTC
Resolved
Oct 03, 2026, 01:29 PM UTC
Duration
28m
Detected by Pingoru
Oct 03, 2026, 01:00 PM UTC

Affected components

Portal [Instance D]

Update timeline

  1. identified Oct 03, 2026, 01:00 PM UTC

    Machines on D might appear as offline. However, devices should still be reporting and producing UA logs, and accepting agent actions. We are actively investigating the issue at this time.

  2. resolved Oct 03, 2026, 01:29 PM UTC

    We have identified the cause and machines should now be showing as checking in.