ThreatLocker incident

Devices show as offline but still checking in on instance D

ThreatLocker experienced a minor incident on July 17, 2026 affecting Portal [Instance D], lasting 3m. The incident has been resolved; the full update timeline is below.

Started: Jul 17, 2026, 06:19 PM UTC
Resolved: Jul 17, 2026, 06:22 PM UTC
Duration: 3m
Detected by Pingoru: Jul 17, 2026, 06:19 PM UTC

Affected components

Portal [Instance D]

Update timeline

investigating Jul 17, 2026, 06:19 PM UTC

Machines on D might appear as offline. However, devices should still be reporting and producing UA logs, accepting agent actions. We are currently investigating
resolved Jul 17, 2026, 06:22 PM UTC

We identified the cause and machines should show as checking in. Thank you