ThreatLocker incident

Portal Performance Issues

Minor Resolved View vendor source →

ThreatLocker experienced a minor incident on September 16, 2026 affecting Portal [Instance A], lasting 2h 22m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2026, 02:53 PM UTC
Resolved
Sep 16, 2026, 05:15 PM UTC
Duration
2h 22m
Detected by Pingoru
Sep 16, 2026, 02:53 PM UTC

Affected components

Portal [Instance A]

Update timeline

  1. investigating Sep 16, 2026, 02:53 PM UTC

    We are currently receiving reports of further performance issues affecting some customers. This is affecting portal navigation.

  2. identified Sep 16, 2026, 04:40 PM UTC

    The issue has been identified, and we are in the process of stabilizing performance. Most customers should no longer be experiencing any issues.

  3. resolved Sep 16, 2026, 05:15 PM UTC

    This incident has now been resolved