ThreatLocker incident
Some Customers are reporting missing logs on FedRAMP
ThreatLocker experienced a minor incident on August 5, 2026 affecting Portal [Instance FedRAMP], lasting 5d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 05, 2026, 02:22 PM UTC
We are currently investigating this issue.
- investigating Aug 05, 2026, 02:54 PM UTC
We are continuing to investigate. The Unified Audit may be unavailable for a couple of minutes.
- investigating Aug 05, 2026, 03:49 PM UTC
We are continuing to investigate. New data is not showing in the portal but is queued.
- identified Aug 05, 2026, 06:55 PM UTC
The issue has been identified, and a fix is currently being implemented. Logs from today are now visible within the portal. We are actively working to restore and migrate logs from previous days.
- identified Aug 05, 2026, 07:48 PM UTC
The issue has been identified, and a fix is currently being implemented. Logs from today are now visible within the portal. We are actively working to restore and migrate logs from previous days. We will update this once the logs are restored
- identified Aug 06, 2026, 06:41 PM UTC
The issue has been identified, and a fix is currently being implemented. We are still actively working to restore and migrate logs from previous days. We will update this once the logs are restored.
- resolved Aug 10, 2026, 03:13 PM UTC
This incident has been resolved. If you are having any issues with missing logs, please reach out to Support.