- Detected by Pingoru
- Oct 03, 2026, 01:00 PM UTC
- Resolved
- Oct 03, 2026, 01:29 PM UTC
- Duration
- 28m
Affected: Portal [Instance D]
Timeline · 2 updates
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identified Oct 03, 2026, 01:00 PM UTC
Machines on D might appear as offline. However, devices should still be reporting and producing UA logs, and accepting agent actions. We are actively investigating the issue at this time.
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resolved Oct 03, 2026, 01:29 PM UTC
We have identified the cause and machines should now be showing as checking in.
Read the full incident report →
- Detected by Pingoru
- Oct 01, 2026, 06:02 PM UTC
- Resolved
- Oct 01, 2026, 08:03 PM UTC
- Duration
- 2h
Affected: API [Instance H]
Timeline · 2 updates
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investigating Oct 01, 2026, 06:02 PM UTC
We are currently investigating an issue with the syncing of Entra groups that is affecting a small number of customers on Instance H
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resolved Oct 01, 2026, 08:03 PM UTC
This incident has been resolved.
Read the full incident report →
Notice September 29, 2026 - Detected by Pingoru
- Sep 29, 2026, 08:39 PM UTC
- Resolved
- Sep 29, 2026, 09:30 PM UTC
- Duration
- 51m
Affected: API [Instance B]API [Instance C]API [Instance D]API [Instance E]API [Instance F]API [Instance G]API [Instance H]API [Instance AE1]API [Instance AU1]API [Instance CA1]API [Instance EU1]API [Instance SA1]API [Instance QA1]
Timeline · 4 updates
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investigating Sep 29, 2026, 08:39 PM UTC
We are currently investigating an issue where existing Policies that are configured with Entra have stopped matching to their intended policy. Confirmed Instances are B, D, and E
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identified Sep 29, 2026, 08:47 PM UTC
This is affecting all instances at the moment. A fix has been identified and we're working to resolve this as soon as possible.
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monitoring Sep 29, 2026, 09:12 PM UTC
A fix has been pushed to all instances at this time that resolves the issue. We will mark as resolved shortly.
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resolved Sep 29, 2026, 09:30 PM UTC
This issue has now been resolved. Thank you for your patience while we worked to get it fixed.
Read the full incident report →
- Detected by Pingoru
- Sep 29, 2026, 03:49 PM UTC
- Resolved
- Sep 29, 2026, 07:26 PM UTC
- Duration
- 3h 37m
Affected: Portal [Instance A]
Timeline · 3 updates
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investigating Sep 29, 2026, 03:49 PM UTC
We are currently investigating reported slowness in the portal
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monitoring Sep 29, 2026, 03:53 PM UTC
The slowness issues have been resolved. We are currently monitoring.
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resolved Sep 29, 2026, 07:26 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 18, 2026, 04:10 PM UTC
- Resolved
- Sep 21, 2026, 01:55 PM UTC
- Duration
- 2d 21h
Timeline · 2 updates
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investigating Sep 18, 2026, 04:10 PM UTC
Some customers are reporting experiencing 401 errors when opening approval requests. We are currently investigating.
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resolved Sep 21, 2026, 01:55 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 16, 2026, 06:14 PM UTC
- Resolved
- Sep 17, 2026, 12:35 PM UTC
- Duration
- 18h 21m
Affected: Apps APIs
Timeline · 3 updates
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identified Sep 16, 2026, 06:14 PM UTC
To mitigate further performance issues we are making adjustments to a database server. During this time customers may experience degraded performance.
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monitoring Sep 16, 2026, 09:42 PM UTC
We are currently monitoring,
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resolved Sep 17, 2026, 12:35 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 16, 2026, 02:53 PM UTC
- Resolved
- Sep 16, 2026, 05:15 PM UTC
- Duration
- 2h 22m
Affected: Portal [Instance A]
Timeline · 3 updates
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investigating Sep 16, 2026, 02:53 PM UTC
We are currently receiving reports of further performance issues affecting some customers. This is affecting portal navigation.
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identified Sep 16, 2026, 04:40 PM UTC
The issue has been identified, and we are in the process of stabilizing performance. Most customers should no longer be experiencing any issues.
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resolved Sep 16, 2026, 05:15 PM UTC
This incident has now been resolved
Read the full incident report →
- Detected by Pingoru
- Sep 16, 2026, 02:30 PM UTC
- Resolved
- Sep 16, 2026, 02:44 PM UTC
- Duration
- 13m
Affected: Portal [Instance A]Apps APIs
Timeline · 2 updates
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investigating Sep 16, 2026, 02:30 PM UTC
We are aware of issues logging into the portal, and general performance issues within the portal at this time. We will provide an update shortly.
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resolved Sep 16, 2026, 02:44 PM UTC
The portal performance issues have been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 16, 2026, 05:42 AM UTC
- Resolved
- Sep 17, 2026, 05:37 PM UTC
- Duration
- 1d 11h
Timeline · 2 updates
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identified Sep 16, 2026, 05:42 AM UTC
ThreatLocker customers are currently experiencing issues with new patches being deployed. The issue requires a change in the way patches are deployed, and a new build will be deployed within 24 hours.
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resolved Sep 17, 2026, 05:37 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 31, 2026, 08:10 PM UTC
- Resolved
- Aug 31, 2026, 09:07 PM UTC
- Duration
- 56m
Affected: Portal [Instance CA1]
Timeline · 2 updates
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investigating Aug 31, 2026, 08:10 PM UTC
We are currently investigating this issue.
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resolved Aug 31, 2026, 09:07 PM UTC
The issue has been identified. Canada is fully accessible and stable at this time.
Read the full incident report →
- Detected by Pingoru
- Aug 26, 2026, 05:43 PM UTC
- Resolved
- Aug 26, 2026, 05:53 PM UTC
- Duration
- 9m
Affected: Portal [Instance H]
Timeline · 2 updates
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investigating Aug 26, 2026, 05:43 PM UTC
We are currently investigating this issue.
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resolved Aug 26, 2026, 05:53 PM UTC
We identified the cause and issue has been resolved. Thank you for your patience
Read the full incident report →
- Detected by Pingoru
- Aug 21, 2026, 07:24 PM UTC
- Resolved
- Aug 21, 2026, 08:05 PM UTC
- Duration
- 40m
Affected: Portal [Instance F]
Timeline · 2 updates
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investigating Aug 21, 2026, 07:24 PM UTC
It's been identified that approving apps and creating new policies are resulting in errors. We are investigating.
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resolved Aug 21, 2026, 08:05 PM UTC
There was maintenance being done that cause the brief connectivity issues. Everything is now stable and running.
Read the full incident report →
- Detected by Pingoru
- Aug 20, 2026, 10:57 PM UTC
- Resolved
- Aug 20, 2026, 11:35 PM UTC
- Duration
- 37m
Affected: Portal [Instance A]Portal [Instance B]Portal [Instance C]Portal [Instance D]Portal [Instance E]Portal [Instance F]Portal [Instance G]Portal [Instance H]Portal [Instance AE1]Portal [Instance AU1]Portal [Instance CA1]Portal [Instance EU1]Portal [Instance SA1]Portal [Instance FedRAMP]Portal [Instance QA1]
Timeline · 2 updates
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investigating Aug 20, 2026, 10:57 PM UTC
We are currently working to resolve this issue
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resolved Aug 20, 2026, 11:35 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 13, 2026, 03:07 AM UTC
- Resolved
- Aug 13, 2026, 04:23 AM UTC
- Duration
- 1h 16m
Affected: Portal [Instance H]
Timeline · 4 updates
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investigating Aug 13, 2026, 03:07 AM UTC
We are currently investigating an issue with Instance H and reports of slowness when navigating in the portal.
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identified Aug 13, 2026, 03:35 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Aug 13, 2026, 03:39 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Aug 13, 2026, 04:23 AM UTC
This has now been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 12, 2026, 03:15 PM UTC
- Resolved
- Aug 24, 2026, 08:09 PM UTC
- Duration
- 12d 4h
Affected: Apps APIs
Timeline · 3 updates
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investigating Aug 12, 2026, 03:15 PM UTC
We are experiencing high connection requests to our Application APIs. While this is being investigated and resolved you may experience small delays with application definition downloads.
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monitoring Aug 12, 2026, 04:41 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Aug 24, 2026, 08:09 PM UTC
We have been monitoring for a number of days and have not seen further issues.
Read the full incident report →
- Detected by Pingoru
- Aug 05, 2026, 02:22 PM UTC
- Resolved
- Aug 10, 2026, 03:13 PM UTC
- Duration
- 5d
Affected: Portal [Instance FedRAMP]
Timeline · 7 updates
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investigating Aug 05, 2026, 02:22 PM UTC
We are currently investigating this issue.
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investigating Aug 05, 2026, 02:54 PM UTC
We are continuing to investigate. The Unified Audit may be unavailable for a couple of minutes.
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investigating Aug 05, 2026, 03:49 PM UTC
We are continuing to investigate. New data is not showing in the portal but is queued.
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identified Aug 05, 2026, 06:55 PM UTC
The issue has been identified, and a fix is currently being implemented. Logs from today are now visible within the portal. We are actively working to restore and migrate logs from previous days.
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identified Aug 05, 2026, 07:48 PM UTC
The issue has been identified, and a fix is currently being implemented. Logs from today are now visible within the portal. We are actively working to restore and migrate logs from previous days. We will update this once the logs are restored
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identified Aug 06, 2026, 06:41 PM UTC
The issue has been identified, and a fix is currently being implemented. We are still actively working to restore and migrate logs from previous days. We will update this once the logs are restored.
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resolved Aug 10, 2026, 03:13 PM UTC
This incident has been resolved. If you are having any issues with missing logs, please reach out to Support.
Read the full incident report →
- Detected by Pingoru
- Jul 31, 2026, 04:29 PM UTC
- Resolved
- Aug 01, 2026, 03:34 PM UTC
- Duration
- 23h 5m
Timeline · 2 updates
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identified Jul 31, 2026, 04:29 PM UTC
The ThreatLocker Windows Agent's OS Patching feature may currently be unsuccessful due to an outage affecting Microsoft’s Update Catalog. This is an external Microsoft service issue and is not directly related to ThreatLocker.
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resolved Aug 01, 2026, 03:34 PM UTC
Resolved
Read the full incident report →
- Detected by Pingoru
- Jul 29, 2026, 04:58 PM UTC
- Resolved
- Jul 29, 2026, 06:03 PM UTC
- Duration
- 1h 5m
Affected: Portal [Instance B]
Timeline · 4 updates
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investigating Jul 29, 2026, 04:58 PM UTC
We are currently investigating an issue that is affecting logins and page load speeds on Instance B
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identified Jul 29, 2026, 05:32 PM UTC
The issue cause has been identified
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monitoring Jul 29, 2026, 05:33 PM UTC
We are continuing to monitor
-
resolved Jul 29, 2026, 06:03 PM UTC
This is now resolved
Read the full incident report →
- Detected by Pingoru
- Jul 27, 2026, 07:56 AM UTC
- Resolved
- Jul 27, 2026, 08:28 AM UTC
- Duration
- 31m
Affected: Portal [Instance QA1]
Timeline · 3 updates
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investigating Jul 27, 2026, 07:56 AM UTC
currently investigating login and performance issues on Instance CA1
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investigating Jul 27, 2026, 08:05 AM UTC
We are continuing to investigate this issue.
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resolved Jul 27, 2026, 08:28 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 24, 2026, 07:42 PM UTC
- Resolved
- Jul 25, 2026, 02:49 AM UTC
- Duration
- 7h 6m
Affected: API [Instance C]
Timeline · 3 updates
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investigating Jul 24, 2026, 07:42 PM UTC
We are aware of an issue that is affecting a small percentage of our Partners on Instance C that is causing unified audit logs to be delayed. We are actively investigating this issue.
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identified Jul 24, 2026, 09:34 PM UTC
The Issue has been Identified and a fix is being implemented.
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resolved Jul 25, 2026, 02:49 AM UTC
This issue has now been resolved, all unified audit data on Instance C should be up to date.
Read the full incident report →
- Detected by Pingoru
- Jul 21, 2026, 02:00 PM UTC
- Resolved
- Jul 21, 2026, 02:51 PM UTC
- Duration
- 51m
Affected: Portal [Instance H]
Timeline · 3 updates
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investigating Jul 21, 2026, 02:00 PM UTC
We are currently investigating this issue.
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monitoring Jul 21, 2026, 02:11 PM UTC
Portal should be accessible and performance has returned. We are closely monitoring this to ensure stability and functionality continue.
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resolved Jul 21, 2026, 02:51 PM UTC
Instance H is stable and fully operational at this time. Outage is being downgraded. Thank you
Read the full incident report →
- Detected by Pingoru
- Jul 17, 2026, 06:19 PM UTC
- Resolved
- Jul 17, 2026, 06:22 PM UTC
- Duration
- 3m
Affected: Portal [Instance D]
Timeline · 2 updates
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investigating Jul 17, 2026, 06:19 PM UTC
Machines on D might appear as offline. However, devices should still be reporting and producing UA logs, accepting agent actions. We are currently investigating
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resolved Jul 17, 2026, 06:22 PM UTC
We identified the cause and machines should show as checking in. Thank you
Read the full incident report →
- Detected by Pingoru
- Jul 16, 2026, 07:09 PM UTC
- Resolved
- Jul 17, 2026, 03:06 AM UTC
- Duration
- 7h 56m
Affected: Portal [Instance G]
Timeline · 2 updates
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investigating Jul 16, 2026, 07:09 PM UTC
We have received reports of intermittent portal slowness on instance G. We are currently investigating thie issue.
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resolved Jul 17, 2026, 12:06 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 08, 2026, 06:02 PM UTC
- Resolved
- Jul 08, 2026, 06:35 PM UTC
- Duration
- 33m
Affected: Portal [Instance G]
Timeline · 2 updates
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investigating Jul 08, 2026, 06:02 PM UTC
This issue currently impacts both Portal and Beta. We are investigating.
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resolved Jul 08, 2026, 06:35 PM UTC
This issue has been quickly Identified and performance returned shortly afterwards. We will continue to monitor to ensure stability. Proceeding to downgrade at this time.
Read the full incident report →
- Detected by Pingoru
- Jul 08, 2026, 11:30 AM UTC
- Resolved
- Jul 08, 2026, 01:45 PM UTC
- Duration
- 2h 14m
Affected: Portal [Instance EU1]
Timeline · 4 updates
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investigating Jul 08, 2026, 11:30 AM UTC
We are currently investigating this issue.
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identified Jul 08, 2026, 11:42 AM UTC
We have identified the cause and working on bringing everything up to speed. Stay tuned
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monitoring Jul 08, 2026, 12:50 PM UTC
The Unified Audit is current and we are monitoring
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resolved Jul 08, 2026, 01:45 PM UTC
This is now resolved
Read the full incident report →
