ThreatLocker Outage History
ThreatLocker degraded · 1 active incident View live status →Pingoru has recorded 64 incidents for ThreatLocker: 63 in the last 12 months and 24 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 4 of 720 (1%) |
| May 2026 | 5 | 36 of 744 (5%) |
| June 2026 | 9 | 78 of 720 (11%) |
| July 2026 | 14 | 37 of 744 (5%) |
| August 2026 | 7 | 430 of 744 (58%) |
| September 2026 | 7 | 110 of 720 (15%) |
| October 2026 | 6 | 5 of 521 (1%) |
Incidents, newest first
Notice October 14, 2026 Degraded Performance on Instance G 1h 43m Portal [Instance G]
Started Oct 14, 2026, 04:19 PM UTC· resolved Oct 14, 2026, 06:02 PM UTC
- investigating Oct 14, 2026, 04:19 PM UTC
We are currently investigating this issue.
- resolved Oct 14, 2026, 06:02 PM UTC
This incident has been resolved.
Minor October 3, 2026 Device Check-ins On Instance D Appearing Offline 28m Portal [Instance D]
Started Oct 03, 2026, 01:00 PM UTC· resolved Oct 03, 2026, 01:29 PM UTC
- identified Oct 03, 2026, 01:00 PM UTC
Machines on D might appear as offline. However, devices should still be reporting and producing UA logs, and accepting agent actions. We are actively investigating the issue at this time.
- resolved Oct 03, 2026, 01:29 PM UTC
We have identified the cause and machines should now be showing as checking in.
Minor October 1, 2026 Instance H Entra Integration 2h API [Instance H]
Started Oct 01, 2026, 06:02 PM UTC· resolved Oct 01, 2026, 08:03 PM UTC
- investigating Oct 01, 2026, 06:02 PM UTC
We are currently investigating an issue with the syncing of Entra groups that is affecting a small number of customers on Instance H
- resolved Oct 01, 2026, 08:03 PM UTC
This incident has been resolved.
Notice September 29, 2026 Entra Policies Issue 51m API [Instance B], API [Instance C], API [Instance D], API [Instance E] and 9 more
Started Sep 29, 2026, 08:39 PM UTC· resolved Sep 29, 2026, 09:30 PM UTC
- investigating Sep 29, 2026, 08:39 PM UTC
We are currently investigating an issue where existing Policies that are configured with Entra have stopped matching to their intended policy. Confirmed Instances are B, D, and E
- identified Sep 29, 2026, 08:47 PM UTC
This is affecting all instances at the moment. A fix has been identified and we're working to resolve this as soon as possible.
- monitoring Sep 29, 2026, 09:12 PM UTC
A fix has been pushed to all instances at this time that resolves the issue. We will mark as resolved shortly.
- resolved Sep 29, 2026, 09:30 PM UTC
This issue has now been resolved. Thank you for your patience while we worked to get it fixed.
Minor September 29, 2026 Portal Slowness 3h 37m Portal [Instance A]
Started Sep 29, 2026, 03:49 PM UTC· resolved Sep 29, 2026, 07:26 PM UTC
- investigating Sep 29, 2026, 03:49 PM UTC
We are currently investigating reported slowness in the portal
- monitoring Sep 29, 2026, 03:53 PM UTC
The slowness issues have been resolved. We are currently monitoring.
- resolved Sep 29, 2026, 07:26 PM UTC
This incident has been resolved.
Minor September 18, 2026 Errors in Approval Center 2d 21h
Started Sep 18, 2026, 04:10 PM UTC· resolved Sep 21, 2026, 01:55 PM UTC
- investigating Sep 18, 2026, 04:10 PM UTC
Some customers are reporting experiencing 401 errors when opening approval requests. We are currently investigating.
- resolved Sep 21, 2026, 01:55 PM UTC
This incident has been resolved.
Minor September 16, 2026 Portal Performance 18h 21m Apps APIs
Started Sep 16, 2026, 06:14 PM UTC· resolved Sep 17, 2026, 12:35 PM UTC
- identified Sep 16, 2026, 06:14 PM UTC
To mitigate further performance issues we are making adjustments to a database server. During this time customers may experience degraded performance.
- monitoring Sep 16, 2026, 09:42 PM UTC
We are currently monitoring,
- resolved Sep 17, 2026, 12:35 PM UTC
This incident has been resolved.
Minor September 16, 2026 Portal Performance Issues 2h 22m Portal [Instance A]
Started Sep 16, 2026, 02:53 PM UTC· resolved Sep 16, 2026, 05:15 PM UTC
- investigating Sep 16, 2026, 02:53 PM UTC
We are currently receiving reports of further performance issues affecting some customers. This is affecting portal navigation.
- identified Sep 16, 2026, 04:40 PM UTC
The issue has been identified, and we are in the process of stabilizing performance. Most customers should no longer be experiencing any issues.
- resolved Sep 16, 2026, 05:15 PM UTC
This incident has now been resolved
Minor September 16, 2026 Degraded Portal Performance 13m Portal [Instance A], Apps APIs
Started Sep 16, 2026, 02:30 PM UTC· resolved Sep 16, 2026, 02:44 PM UTC
- investigating Sep 16, 2026, 02:30 PM UTC
We are aware of issues logging into the portal, and general performance issues within the portal at this time. We will provide an update shortly.
- resolved Sep 16, 2026, 02:44 PM UTC
The portal performance issues have been resolved.
Minor September 16, 2026 Patch Management Delivery Degradation 1d 11h
Started Sep 16, 2026, 05:42 AM UTC· resolved Sep 17, 2026, 05:37 PM UTC
- identified Sep 16, 2026, 05:42 AM UTC
ThreatLocker customers are currently experiencing issues with new patches being deployed. The issue requires a change in the way patches are deployed, and a new build will be deployed within 24 hours.
- resolved Sep 17, 2026, 05:37 PM UTC
This incident has been resolved.
Major August 31, 2026 Canada Instance is currently inaccessible at this time 56m Portal [Instance CA1]
Started Aug 31, 2026, 08:10 PM UTC· resolved Aug 31, 2026, 09:07 PM UTC
- investigating Aug 31, 2026, 08:10 PM UTC
We are currently investigating this issue.
- resolved Aug 31, 2026, 09:07 PM UTC
The issue has been identified. Canada is fully accessible and stable at this time.
Minor August 26, 2026 Degraded performance on instance H 9m Portal [Instance H]
Started Aug 26, 2026, 05:43 PM UTC· resolved Aug 26, 2026, 05:53 PM UTC
- investigating Aug 26, 2026, 05:43 PM UTC
We are currently investigating this issue.
- resolved Aug 26, 2026, 05:53 PM UTC
We identified the cause and issue has been resolved. Thank you for your patience
Minor August 21, 2026 Degraded performance on Instance F 40m Portal [Instance F]
Started Aug 21, 2026, 07:24 PM UTC· resolved Aug 21, 2026, 08:05 PM UTC
- investigating Aug 21, 2026, 07:24 PM UTC
It's been identified that approving apps and creating new policies are resulting in errors. We are investigating.
- resolved Aug 21, 2026, 08:05 PM UTC
There was maintenance being done that cause the brief connectivity issues. Everything is now stable and running.
Minor August 20, 2026 Performance Impacts 37m Portal [Instance A], Portal [Instance B], Portal [Instance C], Portal [Instance D] and 11 more
Started Aug 20, 2026, 10:57 PM UTC· resolved Aug 20, 2026, 11:35 PM UTC
- investigating Aug 20, 2026, 10:57 PM UTC
We are currently working to resolve this issue
- resolved Aug 20, 2026, 11:35 PM UTC
This incident has been resolved.
Minor August 13, 2026 Instance H Portal slowness 1h 16m Portal [Instance H]
Started Aug 13, 2026, 03:07 AM UTC· resolved Aug 13, 2026, 04:23 AM UTC
- investigating Aug 13, 2026, 03:07 AM UTC
We are currently investigating an issue with Instance H and reports of slowness when navigating in the portal.
- identified Aug 13, 2026, 03:35 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 13, 2026, 03:39 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 13, 2026, 04:23 AM UTC
This has now been resolved.
Minor August 12, 2026 High Connections on Apps API 12d 4h Apps APIs
Started Aug 12, 2026, 03:15 PM UTC· resolved Aug 24, 2026, 08:09 PM UTC
- investigating Aug 12, 2026, 03:15 PM UTC
We are experiencing high connection requests to our Application APIs. While this is being investigated and resolved you may experience small delays with application definition downloads.
- monitoring Aug 12, 2026, 04:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 24, 2026, 08:09 PM UTC
We have been monitoring for a number of days and have not seen further issues.
Minor August 5, 2026 Some Customers are reporting missing logs on FedRAMP 5d Portal [Instance FedRAMP]
Started Aug 05, 2026, 02:22 PM UTC· resolved Aug 10, 2026, 03:13 PM UTC
- investigating Aug 05, 2026, 02:22 PM UTC
We are currently investigating this issue.
- investigating Aug 05, 2026, 02:54 PM UTC
We are continuing to investigate. The Unified Audit may be unavailable for a couple of minutes.
- investigating Aug 05, 2026, 03:49 PM UTC
We are continuing to investigate. New data is not showing in the portal but is queued.
- identified Aug 05, 2026, 06:55 PM UTC
The issue has been identified, and a fix is currently being implemented. Logs from today are now visible within the portal. We are actively working to restore and migrate logs from previous days.
- identified Aug 05, 2026, 07:48 PM UTC
The issue has been identified, and a fix is currently being implemented. Logs from today are now visible within the portal. We are actively working to restore and migrate logs from previous days. We will update this once the logs are restored
- identified Aug 06, 2026, 06:41 PM UTC
The issue has been identified, and a fix is currently being implemented. We are still actively working to restore and migrate logs from previous days. We will update this once the logs are restored.
- resolved Aug 10, 2026, 03:13 PM UTC
This incident has been resolved. If you are having any issues with missing logs, please reach out to Support.
Notice July 31, 2026 OS Patching Failing to Download Patches from Microsoft 23h 5m
Started Jul 31, 2026, 04:29 PM UTC· resolved Aug 01, 2026, 03:34 PM UTC
- identified Jul 31, 2026, 04:29 PM UTC
The ThreatLocker Windows Agent's OS Patching feature may currently be unsuccessful due to an outage affecting Microsoft’s Update Catalog. This is an external Microsoft service issue and is not directly related to ThreatLocker.
- resolved Aug 01, 2026, 03:34 PM UTC
Resolved
Minor July 29, 2026 Instance B Performance Issues 1h 5m Portal [Instance B]
Started Jul 29, 2026, 04:58 PM UTC· resolved Jul 29, 2026, 06:03 PM UTC
- investigating Jul 29, 2026, 04:58 PM UTC
We are currently investigating an issue that is affecting logins and page load speeds on Instance B
- identified Jul 29, 2026, 05:32 PM UTC
The issue cause has been identified
- monitoring Jul 29, 2026, 05:33 PM UTC
We are continuing to monitor
- resolved Jul 29, 2026, 06:03 PM UTC
This is now resolved
Minor July 27, 2026 Instance QA1 Performance Issues 31m Portal [Instance QA1]
Started Jul 27, 2026, 07:56 AM UTC· resolved Jul 27, 2026, 08:28 AM UTC
- investigating Jul 27, 2026, 07:56 AM UTC
currently investigating login and performance issues on Instance CA1
- investigating Jul 27, 2026, 08:05 AM UTC
We are continuing to investigate this issue.
- resolved Jul 27, 2026, 08:28 AM UTC
This incident has been resolved.
Minor July 24, 2026 Delayed Unified Audit Logs Instance C 7h 6m API [Instance C]
Started Jul 24, 2026, 07:42 PM UTC· resolved Jul 25, 2026, 02:49 AM UTC
- investigating Jul 24, 2026, 07:42 PM UTC
We are aware of an issue that is affecting a small percentage of our Partners on Instance C that is causing unified audit logs to be delayed. We are actively investigating this issue.
- identified Jul 24, 2026, 09:34 PM UTC
The Issue has been Identified and a fix is being implemented.
- resolved Jul 25, 2026, 02:49 AM UTC
This issue has now been resolved, all unified audit data on Instance C should be up to date.
Minor July 21, 2026 Performance degradation identified on Instance H 51m Portal [Instance H]
Started Jul 21, 2026, 02:00 PM UTC· resolved Jul 21, 2026, 02:51 PM UTC
- investigating Jul 21, 2026, 02:00 PM UTC
We are currently investigating this issue.
- monitoring Jul 21, 2026, 02:11 PM UTC
Portal should be accessible and performance has returned. We are closely monitoring this to ensure stability and functionality continue.
- resolved Jul 21, 2026, 02:51 PM UTC
Instance H is stable and fully operational at this time. Outage is being downgraded. Thank you
Minor July 17, 2026 Devices show as offline but still checking in on instance D 3m Portal [Instance D]
Started Jul 17, 2026, 06:19 PM UTC· resolved Jul 17, 2026, 06:22 PM UTC
- investigating Jul 17, 2026, 06:19 PM UTC
Machines on D might appear as offline. However, devices should still be reporting and producing UA logs, accepting agent actions. We are currently investigating
- resolved Jul 17, 2026, 06:22 PM UTC
We identified the cause and machines should show as checking in. Thank you
Minor July 16, 2026 Intermittent Slowness on Instance G 7h 56m Portal [Instance G]
Started Jul 16, 2026, 07:09 PM UTC· resolved Jul 17, 2026, 03:06 AM UTC
- investigating Jul 16, 2026, 07:09 PM UTC
We have received reports of intermittent portal slowness on instance G. We are currently investigating thie issue.
- resolved Jul 17, 2026, 12:06 PM UTC
This incident has been resolved.
Minor July 8, 2026 Organizations on Instance G is currently experiencing degraded performance 33m Portal [Instance G]
Started Jul 08, 2026, 06:02 PM UTC· resolved Jul 08, 2026, 06:35 PM UTC
- investigating Jul 08, 2026, 06:02 PM UTC
This issue currently impacts both Portal and Beta. We are investigating.
- resolved Jul 08, 2026, 06:35 PM UTC
This issue has been quickly Identified and performance returned shortly afterwards. We will continue to monitor to ensure stability. Proceeding to downgrade at this time.