Thomson Reuters incident

Intermittent tax failures for Soap & REST API-AWS AMER UAT

Notice Resolved View vendor source →

Thomson Reuters experienced a notice incident on February 25, 2026 affecting ONESOURCE Determination Enterprise Cloud (AWS AMER), lasting 2d. The incident has been resolved; the full update timeline is below.

Started
Feb 25, 2026, 01:48 PM UTC
Resolved
Feb 27, 2026, 02:33 PM UTC
Duration
2d
Detected by Pingoru
Feb 25, 2026, 01:48 PM UTC

Affected components

ONESOURCE Determination Enterprise Cloud (AWS AMER)

Update timeline

  1. investigating Feb 25, 2026, 01:48 PM UTC

    We are currently experiencing intermittent issues with Tax Calculation feature with our Soap & Rest ApI service.

  2. monitoring Feb 25, 2026, 02:04 PM UTC

    Dear Customers, We experienced intermittent issues with tax calculation SOAP and REST API in the ONESOURCE Indirect Tax Determination - AMER UAT environment between 6:49 AM CT and 7:04 AM CT AM on Feb 25. The issue has now been resolved. We apologize for any inconvenience and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.

  3. resolved Feb 27, 2026, 02:33 PM UTC

    This incident has been resolved.