Thomson Reuters incident

Intermittent UI Slowness in ONESOURCE Indirect Tax Determination Enterprise

Notice Resolved View vendor source →
Started
Feb 27, 2026, 06:46 PM UTC
Resolved
Feb 27, 2026, 07:14 PM UTC
Duration
27m
Detected by Pingoru
Feb 27, 2026, 06:46 PM UTC

Affected components

ONESOURCE Determination Enterprise Cloud (AWS AMER)ONESOURCE Determination Enterprise Cloud (AWS EMEA)ONESOURCE Determination Enterprise Cloud (OCI AMER)

Update timeline

  1. monitoring Feb 27, 2026, 06:46 PM UTC

    Dear Customers, We experienced intermittent UI slowness issues in the ONESOURCE Indirect Tax Determination UAT and PROD environments between 06:30 AM CT and 08:00 AM CT today. We apologize for any inconvenience caused and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.

  2. resolved Feb 27, 2026, 07:14 PM UTC

    This incident has been resolved.

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