Thomson Reuters incident
Intermittent UI Slowness in ONESOURCE Indirect Tax Determination Enterprise
Resolved after 27 minutes, affecting ONESOURCE Determination Enterprise Cloud (AWS AMER) and ONESOURCE Determination Enterprise Cloud (AWS EMEA) and 1 more, on February 27, 2026.
Dear Customers, We experienced intermittent UI slowness issues in the ONESOURCE Indirect Tax Determination UAT and PROD environments between 06:30 AM CT and 08:00 AM CT today. We apologize for any inconvenience caused and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
Affected components
Update timeline
- monitoring Feb 27, 2026, 06:46 PM UTC
Dear Customers, We experienced intermittent UI slowness issues in the ONESOURCE Indirect Tax Determination UAT and PROD environments between 06:30 AM CT and 08:00 AM CT today. We apologize for any inconvenience caused and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
- resolved Feb 27, 2026, 07:14 PM UTC
This incident has been resolved.
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