Thomson Reuters incident

Intermittent latency issues in AMER UAT - SOAP & REST

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Resolved after 3 hours 47 minutes, affecting ONESOURCE Determination Enterprise Cloud (AWS AMER), on March 6, 2026.

monitoring Mar 06, 2026, 03:46 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Mar 06, 2026, 02:26 PM UTC
Resolved
Mar 06, 2026, 06:13 PM UTC
Duration
3h 47m
Detected by Pingoru
Mar 06, 2026, 02:26 PM UTC

Affected components

ONESOURCE Determination Enterprise Cloud (AWS AMER)

Update timeline

  1. investigating Mar 06, 2026, 02:26 PM UTC

    We are currently experiencing intermittent issues with the Tax calculation feature with our ONESOURCE Indirect Tax Determination Enterprise service.

  2. monitoring Mar 06, 2026, 03:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 06, 2026, 06:13 PM UTC

    This incident has been resolved.

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