Thomson Reuters incident

Intermittent latency issues in AMER UAT - SOAP & REST

Notice Resolved View vendor source →

Thomson Reuters experienced a notice incident on March 6, 2026 affecting ONESOURCE Determination Enterprise Cloud (AWS AMER), lasting 3h 47m. The incident has been resolved; the full update timeline is below.

Started
Mar 06, 2026, 02:26 PM UTC
Resolved
Mar 06, 2026, 06:13 PM UTC
Duration
3h 47m
Detected by Pingoru
Mar 06, 2026, 02:26 PM UTC

Affected components

ONESOURCE Determination Enterprise Cloud (AWS AMER)

Update timeline

  1. investigating Mar 06, 2026, 02:26 PM UTC

    We are currently experiencing intermittent issues with the Tax calculation feature with our ONESOURCE Indirect Tax Determination Enterprise service.

  2. monitoring Mar 06, 2026, 03:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 06, 2026, 06:13 PM UTC

    This incident has been resolved.