Thomson Reuters incident

Intermittent latency issues for Tax Calculations in AMER UAT - SOAP & REST

Thomson Reuters experienced a notice incident on March 7, 2026 affecting ONESOURCE Determination Enterprise Cloud (AWS AMER), lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started: Mar 07, 2026, 02:45 PM UTC
Resolved: Mar 07, 2026, 04:29 PM UTC
Duration: 1h 43m
Detected by Pingoru: Mar 07, 2026, 02:45 PM UTC

Affected components

ONESOURCE Determination Enterprise Cloud (AWS AMER)

Update timeline

investigating Mar 07, 2026, 02:45 PM UTC

Intermittent Issues: We are currently experiencing intermittent issues with the Tax calculation feature with our ONESOURCE Indirect Tax Determination Enterprise service.
monitoring Mar 07, 2026, 03:00 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 07, 2026, 04:29 PM UTC

Dear Customers, We experienced intermittent issue with tax calculation SOAP and REST APIs in the ONESOURCE Indirect Tax Determination - AMER UAT environment between 07:50 AM and 08:40 AM CST on March 7. The issue has now been mitigated.. We apologize for any inconvenience this may have caused and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.