Thomson Reuters incident
Intermittent failures while generating reports - AMER PROD
Resolved after 1 hour 47 minutes, affecting Reports and Analytics Enterprise Cloud, on March 9, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Mar 09, 2026, 02:33 PM UTC
Intermittent Issues: We are currently experiencing intermittent issues with the Reporting feature with our Report and Analytics service.
- investigating Mar 09, 2026, 02:46 PM UTC
Dear Customers, We experienced intermittent issue with Reports & Analytics feature in the ONESOURCE Indirect Tax Determination - AMER Production environment between 5:35 AM and 10:25 AM ET on March 9th. The issue is already mitigated now. We apologize for any inconvenience and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
- monitoring Mar 09, 2026, 02:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 09, 2026, 04:21 PM UTC
This incident has been resolved.
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