Thomson Reuters incident

Intermittent failures while generating reports - AMER PROD

Minor Resolved View vendor source →

Thomson Reuters experienced a minor incident on March 9, 2026 affecting Reports and Analytics Enterprise Cloud, lasting 1h 47m. The incident has been resolved; the full update timeline is below.

Started
Mar 09, 2026, 02:33 PM UTC
Resolved
Mar 09, 2026, 04:21 PM UTC
Duration
1h 47m
Detected by Pingoru
Mar 09, 2026, 02:33 PM UTC

Affected components

Reports and Analytics Enterprise Cloud

Update timeline

  1. investigating Mar 09, 2026, 02:33 PM UTC

    Intermittent Issues: We are currently experiencing intermittent issues with the Reporting feature with our Report and Analytics service.

  2. investigating Mar 09, 2026, 02:46 PM UTC

    Dear Customers, We experienced intermittent issue with Reports & Analytics feature in the ONESOURCE Indirect Tax Determination - AMER Production environment between 5:35 AM and 10:25 AM ET on March 9th. The issue is already mitigated now. We apologize for any inconvenience and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.

  3. monitoring Mar 09, 2026, 02:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 09, 2026, 04:21 PM UTC

    This incident has been resolved.