Thomson Reuters incident

Delay in Data for reports and analytics service in AMER PROD

Resolved after 13 hours 38 minutes, affecting Reports and Analytics Enterprise Cloud, on July 16, 2026.

investigating Jul 17, 2026, 06:14 AM UTC

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 5 hours. We are working on the data catch up. Will notify once complete.

Started
Jul 16, 2026, 08:07 PM UTC
Resolved
Jul 17, 2026, 09:45 AM UTC
Duration
13h 38m
Detected by Pingoru
Jul 16, 2026, 08:07 PM UTC

Affected components

Reports and Analytics Enterprise Cloud

Update timeline

  1. investigating Jul 16, 2026, 08:07 PM UTC

    Reports and Analytics Service in AMER PROD is currently experiencing delay of around 7 hours. We are working on the data catch up. Will notify once complete.

  2. investigating Jul 17, 2026, 06:14 AM UTC

    Reports and Analytics Service in AMER PROD is currently experiencing delay of around 5 hours. We are working on the data catch up. Will notify once complete.

  3. resolved Jul 17, 2026, 09:45 AM UTC

    The data catchup is complete.

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