Thomson Reuters incident

Delay in Data for reports and analytics service in AMER PROD

Resolved after 7 hours 49 minutes, affecting Reports and Analytics Enterprise Cloud, on May 19, 2026.

identified May 20, 2026, 02:01 AM UTC

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 6 hours. We are working on the data catch up, will notify once complete.

Started
May 19, 2026, 08:32 PM UTC
Resolved
May 20, 2026, 04:21 AM UTC
Duration
7h 49m
Detected by Pingoru
May 19, 2026, 08:32 PM UTC

Affected components

Reports and Analytics Enterprise Cloud

Update timeline

  1. identified May 19, 2026, 08:32 PM UTC

    Reports and Analytics Service in AMER PROD is currently experiencing delay of around 10 hours. We are working on the data catch up, will notify once complete.

  2. identified May 20, 2026, 02:01 AM UTC

    Reports and Analytics Service in AMER PROD is currently experiencing delay of around 6 hours. We are working on the data catch up, will notify once complete.

  3. resolved May 20, 2026, 04:21 AM UTC

    This incident has been resolved.

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