Thomson Reuters incident

Delay in Data for reports and analytics service in AMER PROD

Resolved after 18 hours 7 minutes, affecting Reports and Analytics Enterprise Cloud, on May 17, 2026.

investigating May 17, 2026, 11:54 AM UTC

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 11 hours. We are working on the data catch up. Will notify once complete.

Started
May 17, 2026, 06:14 AM UTC
Resolved
May 18, 2026, 12:21 AM UTC
Duration
18h 7m
Detected by Pingoru
May 17, 2026, 06:14 AM UTC

Affected components

Reports and Analytics Enterprise Cloud

Update timeline

  1. investigating May 17, 2026, 06:14 AM UTC

    Reports and Analytics Service in AMER PROD is currently experiencing delay of around 6 hours. We are working on the data catch up, will notify once complete.

  2. investigating May 17, 2026, 11:54 AM UTC

    Reports and Analytics Service in AMER PROD is currently experiencing delay of around 11 hours. We are working on the data catch up. Will notify once complete.

  3. resolved May 18, 2026, 12:21 AM UTC

    This incident has been resolved.

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