Thomson Reuters incident

Delay in Data for reports and analytics service in AMER PROD

Resolved after 3 days 5 hours, affecting Reports and Analytics Enterprise Cloud, on September 30, 2026.

investigating Oct 03, 2026, 04:38 AM UTC

Reports and Analytics Service in AMER PROD is currently experiencing delay of 7 hours. We are working on the data catch up, will notify once complete.

Started: Sep 30, 2026, 01:41 AM UTC
Resolved: Oct 03, 2026, 07:37 AM UTC
Duration: 3d 5h
Detected by Pingoru: Sep 30, 2026, 01:41 AM UTC

Affected components

Reports and Analytics Enterprise Cloud

Update timeline

investigating Sep 30, 2026, 01:41 AM UTC

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 9 hours. We are working on the data catch up, will notify once complete.
investigating Sep 30, 2026, 07:31 AM UTC

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 13 hours. We are working on the data catch up, will notify once complete.
investigating Sep 30, 2026, 09:21 PM UTC

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 8 hours. We are working on the data catch up, will notify once complete.
investigating Oct 01, 2026, 07:08 AM UTC

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 7 hours. We are working on the data catch up, will notify once complete.
investigating Oct 01, 2026, 12:57 PM UTC

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 6 hours. We are working on the data catch up, will notify once complete
investigating Oct 01, 2026, 09:48 PM UTC

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 9 hours. We are working on the data catch up, will notify once complete
investigating Oct 02, 2026, 04:59 AM UTC

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 8 hours. We are working on the data catch up, will notify once complete
investigating Oct 02, 2026, 12:39 PM UTC

Reports and Analytics Service in AMER PROD is currently experiencing delay of 5 hours. We are working on the data catch up, will notify once complete
investigating Oct 02, 2026, 06:24 PM UTC

Reports and Analytics Service in AMER PROD is currently experiencing delay of 6 hours. We are working on the data catch up, will notify once complete.
investigating Oct 03, 2026, 04:38 AM UTC

Reports and Analytics Service in AMER PROD is currently experiencing delay of 7 hours. We are working on the data catch up, will notify once complete.
resolved Oct 03, 2026, 07:37 AM UTC

This incident has been resolved.

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