Thomson Reuters incident

Delay in Data for reports and analytics service in AMER PROD

Resolved after 13 hours 39 minutes, affecting Reports and Analytics Enterprise Cloud, on September 21, 2026.

identified Sep 21, 2026, 08:33 PM UTC

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 6 hours. We are working on the data catch up. Will notify once complete.

Started
Sep 21, 2026, 08:33 PM UTC
Resolved
Sep 22, 2026, 10:12 AM UTC
Duration
13h 39m
Detected by Pingoru
Sep 21, 2026, 08:33 PM UTC

Affected components

Reports and Analytics Enterprise Cloud

Update timeline

  1. identified Sep 21, 2026, 08:33 PM UTC

    Reports and Analytics Service in AMER PROD is currently experiencing delay of around 6 hours. We are working on the data catch up. Will notify once complete.

  2. resolved Sep 22, 2026, 10:12 AM UTC

    The data catch-up is complete.

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