HighQ Dashboards: charts showing a "license expired" message

Update timeline

1. investigating Nov 12, 2026, 10:21 AM UTC

   We are aware that some users are seeing a "license expired" message when viewing charts on HighQ Dashboards. The cause is an expired license for a third-party charting component used by Dashboards. Your data and content are not affected, and no action is needed on your data. Impact: Charts on Dashboards may display a license expired message instead of rendering normally. Other HighQ functionality is not affected. What we've done: We have applied the renewed license and released updated versions of the affected Dashboards components. The updated versions are deployed in all regions. What we're doing now: Some users may still receive an older cached copy of the charting files. We are clearing the cache across our content delivery network, region by region. Charts should display correctly once this completes for your region. What you can do: If charts still show the message after we confirm the fix, a hard refresh of your browser (Ctrl+F5, or Cmd+Shift+R on Mac) or clearing your browser cache will load the updated files.

2. monitoring Nov 12, 2026, 10:49 AM UTC

   The issue with the "license expired" message on HighQ Dashboards charts has been resolved. Charts are displaying correctly in all regions. If you still see the message, do a hard refresh or clear your browser cache. If it continues, please contact Support. We apologise for the disruption.