Thomson Reuters Legaltech Platform incident
Delayed email notifications – UK region
Resolved after 57 minutes, affecting UK HighQ (Collaborate), on November 6, 2026.
Outgoing emails from HighQ for customers in our UK region are being delivered normally again. Between 14:30 and 16:35 GMT, emails were delayed by up to about two hours. All queued emails have now been delivered, and no emails were lost.
Affected components
Update timeline
- investigating Nov 06, 2026, 03:53 PM UTC
We're looking into delays to outgoing emails from HighQ for customers hosted in our UK region. This includes system notifications, workflow emails and password reset emails. They're being queued and will be sent, but they may arrive later than usual. The platform itself is working normally. Users can sign in, and use sites and documents as usual. No emails have been lost. Our engineers have found the cause and are working to clear the backlog
- resolved Nov 06, 2026, 04:51 PM UTC
Outgoing emails from HighQ for customers in our UK region are being delivered normally again. Between 14:30 and 16:35 GMT, emails were delayed by up to about two hours. All queued emails have now been delivered, and no emails were lost.
Your product runs on more than Thomson Reuters Legaltech Platform
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services