Thomson Reuters Legaltech Platform incident
HighQ US file operation failures
Ongoing since 03:20 PM UTC, affecting USA HighQ (Collaborate).
We have identified a storage issue affecting some HighQ instances hosted in our US data centre. To protect your data and prevent further changes while we work on recovery, we are shutting down the affected instances. During this time, affected instances will be unavailable. We will provide our next update within 2 hours.
Affected components
Update timeline
- investigating Oct 27, 2026, 03:20 PM UTC
We are investigating an issue affecting some HighQ instances hosted in our US data centre. Some users may be experiencing failures with file operations (upload, download, viewing).
- identified Oct 27, 2026, 04:03 PM UTC
We have identified a storage issue affecting some HighQ instances hosted in our US data centre. To protect your data and prevent further changes while we work on recovery, we are shutting down the affected instances. During this time, affected instances will be unavailable. We will provide our next update within 2 hours.
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