The Lookout Way incident

Delays in reporting, email delievery and notification delivery

Resolved after 2 hours 14 minutes, affecting Platform, on October 18, 2024.

resolved Oct 18, 2024, 05:22 AM UTC

We'll continue to monitor the situation but we've applied a mitigation which should prevent this from recurring.

Started
Oct 18, 2024, 03:08 AM UTC
Resolved
Oct 18, 2024, 05:22 AM UTC
Duration
2h 14m
Detected by Pingoru
Oct 18, 2024, 03:08 AM UTC

Affected components

Platform

Update timeline

  1. investigating Oct 18, 2024, 03:08 AM UTC

    Our background processing infrastructure is experiencing a high frequency of slower than expected jobs. We're investigating the issue.

  2. monitoring Oct 18, 2024, 03:30 AM UTC

    We've identified a possible source for these longer than expected jobs and have scaled up to clear them.

  3. resolved Oct 18, 2024, 05:22 AM UTC

    We'll continue to monitor the situation but we've applied a mitigation which should prevent this from recurring.

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