The Lookout Way incident

Increase in app timeouts

Resolved after 2 hours 18 minutes, affecting Platform, on October 23, 2024.

monitoring Oct 23, 2024, 03:05 AM UTC

A fix has been released, and we've observed database behaviour return to normal operation. We will continue to monitor.

Started
Oct 23, 2024, 02:07 AM UTC
Resolved
Oct 23, 2024, 04:25 AM UTC
Duration
2h 18m
Detected by Pingoru
Oct 23, 2024, 02:07 AM UTC

Affected components

Platform

Update timeline

  1. identified Oct 23, 2024, 02:07 AM UTC

    We're aware of an increase in application timeouts due to a recently released feature. Engineers are actively working on a remediation.

  2. monitoring Oct 23, 2024, 03:05 AM UTC

    A fix has been released, and we've observed database behaviour return to normal operation. We will continue to monitor.

  3. resolved Oct 23, 2024, 04:25 AM UTC

    This incident has been resolved.

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