The Lookout Way incident
"Helpers" and "Scheduling" page is unresponsive
Resolved after 1 hour 28 minutes, affecting Platform, on February 3, 2025.
Service has returned to normal. We will continue to monitor.
Affected components
Update timeline
- investigating Feb 03, 2025, 10:35 AM UTC
We are aware of an issue affecting the "Helpers" and "Scheduling" page in some instances. Our on-call engineer has been paged and is responding. We do not have an ETA or work around at this stage. The rest of the platform continues to operate normally.
- investigating Feb 03, 2025, 11:05 AM UTC
We are still investigating the issue.
- identified Feb 03, 2025, 11:26 AM UTC
We have identified the issue and are deploying a fix. We expect service to return to normal in about 20 minutes.
- monitoring Feb 03, 2025, 11:45 AM UTC
Service has returned to normal. We will continue to monitor.
- resolved Feb 03, 2025, 12:04 PM UTC
The issue is now resolved and service is normal.
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