The Lookout Way incident

SCIM management timeouts

Resolved after 2 hours 13 minutes, affecting Platform and Third-party integrations, on March 20, 2025.

resolved Mar 20, 2025, 06:16 AM UTC

The mitigation remains in place while we continue to seek performance improvements for the affected customer.

Started
Mar 20, 2025, 04:02 AM UTC
Resolved
Mar 20, 2025, 06:16 AM UTC
Duration
2h 13m
Detected by Pingoru
Mar 20, 2025, 04:02 AM UTC

Affected components

PlatformThird-party integrations

Update timeline

  1. investigating Mar 20, 2025, 04:02 AM UTC

    We're aware of a contained issue affecting SCIM management (single sign-on related), and are actively investigating. At this stage impact to the platform appears minor.

  2. monitoring Mar 20, 2025, 04:28 AM UTC

    We've identified the issue as affecting a single customer, and have applied a mitigation to protect platform functionality. We're continuing to monitor.

  3. resolved Mar 20, 2025, 06:16 AM UTC

    The mitigation remains in place while we continue to seek performance improvements for the affected customer.

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