The Lookout Way incident
Delays to notification, webhook, and various sync activity
Resolved after 1 hour 7 minutes, affecting Platform, on July 2, 2025.
We're observing a gradual recovery. The backlog of notifications and webhooks have all cleared. And supplementary functionality is slowly following.
Affected components
Update timeline
- identified Jul 02, 2025, 06:32 AM UTC
We're aware of an issue affecting our infrastructure that handles a variety of background functionality such as: notification and webhook delivery, some PDF generation, and synchronisation behaviour. Additional infrastructure has been deployed to help clear the backlog.
- monitoring Jul 02, 2025, 07:35 AM UTC
We're observing a gradual recovery. The backlog of notifications and webhooks have all cleared. And supplementary functionality is slowly following.
- resolved Jul 02, 2025, 07:40 AM UTC
This incident has been resolved.
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Amazon Web Services