The Lookout Way incident

Statement PDFs failing to generate

Resolved after 37 minutes, affecting Platform, on July 15, 2025.

resolved Jul 15, 2025, 01:34 AM UTC

We've identified the issue. It is a data issue affecting a single customer. The platform is operational.

Started
Jul 15, 2025, 12:57 AM UTC
Resolved
Jul 15, 2025, 01:34 AM UTC
Duration
37m
Detected by Pingoru
Jul 15, 2025, 12:57 AM UTC

Affected components

Platform

Update timeline

  1. investigating Jul 15, 2025, 12:57 AM UTC

    We are currently investigating an issue preventing the generation of some statement PDFs.

  2. resolved Jul 15, 2025, 01:34 AM UTC

    We've identified the issue. It is a data issue affecting a single customer. The platform is operational.

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