The Lookout Way incident

Elevated number of timeouts

Resolved after 1 hour 16 minutes, affecting Platform and Third-party integrations, on October 7, 2025.

monitoring Oct 07, 2025, 04:21 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Oct 07, 2025, 03:30 AM UTC
Resolved
Oct 07, 2025, 04:47 AM UTC
Duration
1h 16m
Detected by Pingoru
Oct 07, 2025, 03:30 AM UTC

Affected components

PlatformThird-party integrations

Update timeline

  1. investigating Oct 07, 2025, 03:30 AM UTC

    We are aware that the performance of the Lookout application is degraded. We're investigating the issue.

  2. identified Oct 07, 2025, 03:57 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 07, 2025, 04:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 07, 2025, 04:47 AM UTC

    This incident has been resolved.

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