Resolved after 2 hours 18 minutes, affecting Platform, on October 9, 2025.
A fix has been deployed and we're monitoring the results.
Affected components
Platform
Update timeline
- investigating Oct 09, 2025, 05:23 AM UTC
We are aware of an issue affecting the download of attachments from Lookout and are investigating.
- investigating Oct 09, 2025, 05:56 AM UTC
We are continuing to investigate the issue. We are currently deploying a change to verify a possible cause.
- monitoring Oct 09, 2025, 07:12 AM UTC
A fix has been deployed and we're monitoring the results.
- resolved Oct 09, 2025, 07:42 AM UTC
This incident has been resolved.
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