The Lookout Way incident

Delayed Webhook Delivery

Resolved after 3 hours 13 minutes, affecting Platform, on October 23, 2025.

resolved Oct 23, 2025, 08:13 AM UTC

The system has returned to normal. There should be no further delays in delivering webhooks.

Started
Oct 23, 2025, 05:00 AM UTC
Resolved
Oct 23, 2025, 08:13 AM UTC
Duration
3h 13m
Detected by Pingoru
Oct 23, 2025, 05:00 AM UTC

Affected components

Platform

Update timeline

  1. investigating Oct 23, 2025, 05:00 AM UTC

    We're experiencing a delay in delivering webhooks and are investigating.

  2. identified Oct 23, 2025, 05:24 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Oct 23, 2025, 06:07 AM UTC

    We have increased capacity and reduced load on the system. We're beginning to catch up but there is still a significant delay.

  4. monitoring Oct 23, 2025, 07:43 AM UTC

    The increased capacity and reduced load has allowed us to catch up. We're continuing to monitor.

  5. resolved Oct 23, 2025, 08:13 AM UTC

    The system has returned to normal. There should be no further delays in delivering webhooks.

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