The Lookout Way incident

App timeouts

Resolved after 1 hour 15 minutes, affecting Platform, on January 6, 2026.

monitoring Jan 06, 2026, 04:49 AM UTC

We believe we've identified, and reverted, the recent change responsible for the issue. We'll continue to monitor for a reduction in related timeouts.

Started
Jan 06, 2026, 03:48 AM UTC
Resolved
Jan 06, 2026, 05:04 AM UTC
Duration
1h 15m
Detected by Pingoru
Jan 06, 2026, 03:48 AM UTC

Affected components

Platform

Update timeline

  1. investigating Jan 06, 2026, 03:48 AM UTC

    We are aware of issue affecting the platform's ability to generate financial statement PDFs, and are actively investigating.

  2. monitoring Jan 06, 2026, 04:49 AM UTC

    We believe we've identified, and reverted, the recent change responsible for the issue. We'll continue to monitor for a reduction in related timeouts.

  3. resolved Jan 06, 2026, 05:04 AM UTC

    App functionality has returned to normal.

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