Resolved after 54 minutes, affecting Platform, on January 28, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Platform
Update timeline
- investigating Jan 28, 2026, 01:28 AM UTC
We're experiencing an elevated level of errors and are currently looking into the issue.
- identified Jan 28, 2026, 01:32 AM UTC
We've identified an issue causing an error when viewing a page with attachments, such as tickets. We are deploying a fix to this issue and expect a resolution soon.
- monitoring Jan 28, 2026, 01:57 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 28, 2026, 02:23 AM UTC
This incident has been resolved.
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