Resolved after 14 hours 26 minutes, affecting Platform, on April 7, 2026.
The rate of errors from the Services Australia API is decreasing. We will continue to monitor performance and stability.
Affected components
Update timeline
- monitoring Apr 07, 2026, 09:10 AM UTC
Services Australia is experiencing an incident with their production APIs. These errors are platform wide in the Services Australia production environment and will impact all providers using their PRODA and Aged Care APIs. You may notice data not syncing for Support at Home memberships in your Lookout instance due to this issue. We are monitoring Services Australia's API performance and will ensure all data is synced when the issue has been resolved.
- identified Apr 07, 2026, 09:10 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 07, 2026, 09:59 PM UTC
The rate of errors from the Services Australia API is decreasing. We will continue to monitor performance and stability.
- resolved Apr 07, 2026, 11:36 PM UTC
This incident has been resolved
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