The Lookout Way incident

Errors when creating tickets

Resolved after 34 minutes, affecting Platform, on June 9, 2026.

monitoring Jun 09, 2026, 06:46 AM UTC

We are continuing to monitor for any further issues.

Started
Jun 09, 2026, 06:27 AM UTC
Resolved
Jun 09, 2026, 07:01 AM UTC
Duration
34m
Detected by Pingoru
Jun 09, 2026, 06:27 AM UTC

Affected components

Platform

Update timeline

  1. investigating Jun 09, 2026, 06:27 AM UTC

    We're aware of an issue with creating tickets. We're rolling the application back to a known good state and are working on further remediation.

  2. monitoring Jun 09, 2026, 06:36 AM UTC

    The rollback has prevented further errors. We're monitoring the situation and working on further remediation.

  3. monitoring Jun 09, 2026, 06:46 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jun 09, 2026, 07:01 AM UTC

    This incident has been resolved.

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