The Lookout Way incident

Delay in reports and exports

Resolved after 59 minutes, affecting Platform, on July 6, 2026.

resolved Jul 06, 2026, 03:09 AM UTC

We have observed all reports and exports now sending within the expected times, and the backlog has been cleared. This incident has been resolved.

Started
Jul 06, 2026, 02:10 AM UTC
Resolved
Jul 06, 2026, 03:09 AM UTC
Duration
59m
Detected by Pingoru
Jul 06, 2026, 02:10 AM UTC

Affected components

Platform

Update timeline

  1. identified Jul 06, 2026, 02:10 AM UTC

    We've identified an issue with delayed reports and exports. We are currently implementing a fix.

  2. identified Jul 06, 2026, 02:33 AM UTC

    The system is working through the backlog of reports and exports. We expect jobs to be delayed by between 20 minutes to an hour.

  3. monitoring Jul 06, 2026, 02:44 AM UTC

    Reports and Exports that were delayed have now been completed. We continue to monitor the queues.

  4. resolved Jul 06, 2026, 03:09 AM UTC

    We have observed all reports and exports now sending within the expected times, and the backlog has been cleared. This incident has been resolved.

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