Thales OneWelcome Outage History

Thales OneWelcome is up right now

Thales OneWelcome had 10 outages in the last 2 years totaling 24h 7m of downtime — averaging 0.4 incidents per month.

There were 10 Thales OneWelcome outages since August 19, 2025 totaling 24h 7m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.onewelcome.com

Major May 20, 2026

Cloud WAF Ongoing Incident

Detected by Pingoru
May 20, 2026, 10:27 PM UTC
Resolved
May 21, 2026, 08:51 PM UTC
Duration
22h 23m
Affected: EU Service Zone
Timeline · 3 updates
  1. investigating May 20, 2026, 10:27 PM UTC

    Our Cloud Web Application Firewall is experiencing issues affecting a small subset of customers. Updates regarding the progress of the incident can be found here: https://status.imperva.com/incidents/yhpxj3h2fc3g?_sm_au_=iVV67Nr3fDc3DKfQ Thank you.

  2. investigating May 21, 2026, 12:49 PM UTC

    The affected customers have been returned to operational status; however, the WAF is still experiencing issues. We will keep this incident open until we get confirmation that all issues have been resolved.

  3. resolved May 21, 2026, 08:51 PM UTC

    We will now close this incident.

Read the full incident report →

Major March 23, 2026

Amsterdam GTT Datacenter Outage

Detected by Pingoru
Mar 23, 2026, 11:10 AM UTC
Resolved
Mar 23, 2026, 11:37 AM UTC
Duration
26m
Affected: EU Service Zone
Timeline · 2 updates
  1. investigating Mar 23, 2026, 11:10 AM UTC

    The Amsterdam GTT datacenter is currently impacted by network issues, first observed at 11:20 CET. The Thales Incident Response Team is actively working to identify the root cause and restore normal operations. Further updates will be communicated as the situation develops.

  2. resolved Mar 23, 2026, 11:37 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 17, 2026

Third Party Integration (eHerkenning, DigiD) - Full outage

Detected by Pingoru
Mar 17, 2026, 03:57 PM UTC
Resolved
Mar 17, 2026, 04:32 PM UTC
Duration
34m
Affected: EU Service Zone
Timeline · 2 updates
  1. monitoring Mar 17, 2026, 03:57 PM UTC

    We experienced a service outage with Third Party Integration (eHerkenning, DigiD). They have confirmed that services are now up and stable but are still in a monitoring state. We will provide updates as they become available.

  2. resolved Mar 17, 2026, 04:32 PM UTC

    The issue with Third Party Integration (eHerkenning, DigiD) has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

Read the full incident report →

Critical February 2, 2026

Investigating issues with ACCESS component

Detected by Pingoru
Feb 02, 2026, 11:39 AM UTC
Resolved
Feb 02, 2026, 11:47 AM UTC
Duration
8m
Affected: EU Service Zone
Timeline · 5 updates
  1. investigating Feb 02, 2026, 11:39 AM UTC

    The Thales Incident Response Team is actively investigating reports of a potential service interruption with ACCESS services. We apologize for any inconvenience and will update this incident with additional information as it becomes available.

  2. identified Feb 02, 2026, 11:39 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 02, 2026, 11:40 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 02, 2026, 11:47 AM UTC

    This incident has been resolved.

  5. postmortem Feb 10, 2026, 02:23 PM UTC

    I[ncident Report KB0030288](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=6b181f482b033a10e3e3f62cee91bf93&sysparm_article=KB0030288)

Read the full incident report →

Major January 26, 2026

Investigating issues with RITM component

Detected by Pingoru
Jan 26, 2026, 12:13 PM UTC
Resolved
Jan 26, 2026, 12:22 PM UTC
Duration
8m
Affected: EU Service Zone
Timeline · 3 updates
  1. investigating Jan 26, 2026, 12:14 PM UTC

    The Thales Incident Response Team is actively investigating reports of a potential service interruption with RITM services. We apologize for any inconvenience and will update this incident with additional information as it becomes available.

  2. resolved Jan 26, 2026, 12:22 PM UTC

    This incident has been resolved.

  3. postmortem Feb 11, 2026, 02:22 PM UTC

    [ Incident Report KB0030287](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=4b37df842b033a10e3e3f62cee91bfb7&sysparm_article=KB0030287)

Read the full incident report →

Minor January 22, 2026

Investigating issues with Third Party Integration (eHerkenning, DigiD)

Detected by Pingoru
Jan 22, 2026, 02:52 PM UTC
Resolved
Jan 22, 2026, 02:56 PM UTC
Duration
3m
Affected: EU Service Zone
Timeline · 6 updates
  1. investigating Jan 22, 2026, 02:52 PM UTC

    The Thales Incident Response Team is actively investigating reports of a potential service interruption with Third Party Integration ( DigiD) We apologize for any inconvenience and will update this incident with additional information as it becomes available.

  2. investigating Jan 22, 2026, 02:53 PM UTC

    We are continuing to investigate this issue.

  3. identified Jan 22, 2026, 02:53 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jan 22, 2026, 02:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jan 22, 2026, 02:56 PM UTC

    This incident has been resolved.

  6. postmortem Feb 11, 2026, 02:20 PM UTC

    [Incident Report KB0030271](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=0ef9defd2bf27210cdc1f87df291bf47&sysparm_article=KB0030271)

Read the full incident report →

Major December 3, 2025

Investigating issues with Service components

Detected by Pingoru
Dec 03, 2025, 02:13 PM UTC
Resolved
Dec 03, 2025, 02:25 PM UTC
Duration
12m
Affected: EU Service Zone
Timeline · 5 updates
  1. investigating Dec 03, 2025, 02:13 PM UTC

    The Thales Incident Response Team is actively investigating reports of a potential service interruption with services. We apologize for any inconvenience and will update this incident with additional information as it becomes available.

  2. identified Dec 03, 2025, 02:20 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 03, 2025, 02:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 03, 2025, 02:25 PM UTC

    This incident has been resolved.

  5. postmortem Jan 29, 2026, 07:47 AM UTC

    [Incident Report KB0030118](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=23c1ca743b3132987bb41b54c3e45a48&sysparm_article=KB0030118)

Read the full incident report →

Minor September 18, 2025

EU OIP Incident

Detected by Pingoru
Sep 18, 2025, 05:27 PM UTC
Resolved
Sep 18, 2025, 05:27 PM UTC
Duration
—
Affected: EU Service Zone
Timeline · 5 updates
  1. investigating Sep 18, 2025, 04:46 PM UTC

    We are seeing errors that may prevent several services from functioning for some users. We currently investigating.

  2. investigating Sep 18, 2025, 04:58 PM UTC

    We can confirm Tulip and CIM services are being affected. Our investigation is continuing. Updates will be provided as they become available.

  3. monitoring Sep 18, 2025, 05:13 PM UTC

    We have taken corrective actions and are now seeing positive results and the services are returning to nominal operation. We will continue to monitor and test and will close the ticket once we are confident the service will remain stable.

  4. resolved Sep 18, 2025, 05:27 PM UTC

    Our testing and monitoring indicates system stability and reliability. We will now close this incident.

  5. postmortem Oct 01, 2025, 09:16 AM UTC

    [Incident Report KB0029926](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=b9a9c08e3b58fe10381ecfaf55e45a55&sysparm_article=KB0029926)

Read the full incident report →

Major September 16, 2025

OIP Access Incident

Detected by Pingoru
Sep 16, 2025, 04:00 AM UTC
Resolved
Sep 16, 2025, 04:00 AM UTC
Duration
—
Timeline · 2 updates
  1. resolved Sep 17, 2025, 05:07 PM UTC

    Traffic erroneously blocked for roughly 15 minutes within the security infrastructure. An Incident Report will be provided within the coming days.

  2. postmortem Oct 01, 2025, 09:16 AM UTC

    [Incident Report KB0029925](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=1b8084463bd4fe10381ecfaf55e45abc&sysparm_article=KB0029925)

Read the full incident report →

Minor August 19, 2025

GTT Data Center -Service Degraded performance

Detected by Pingoru
Aug 19, 2025, 09:45 PM UTC
Resolved
Aug 19, 2025, 09:54 PM UTC
Duration
9m
Affected: US Service Zone
Timeline · 2 updates
  1. investigating Aug 19, 2025, 09:45 PM UTC

    We’re currently experiencing degraded performance issues with our GTT Data Center services. Users will experience slow and inconsistent service. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. Please expect the next update in 60 minutes.

  2. resolved Aug 19, 2025, 09:54 PM UTC

    The issue with GTT Data Center Services has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

Read the full incident report →