There were 2 Thales OneWelcome outages since March 17, 2026 totaling 1h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.
The Amsterdam GTT datacenter is currently impacted by network issues, first observed at 11:20 CET. The Thales Incident Response Team is actively working to identify the root cause and restore normal operations. Further updates will be communicated as the situation develops.
This incident has been resolved.
We experienced a service outage with Third Party Integration (eHerkenning, DigiD). They have confirmed that services are now up and stable but are still in a monitoring state. We will provide updates as they become available.
The issue with Third Party Integration (eHerkenning, DigiD) has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
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