Thales OneWelcome incident

Investigating issues with ACCESS component

Critical Resolved View vendor source →

Thales OneWelcome experienced a critical incident on February 2, 2026 affecting EU Service Zone, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Feb 02, 2026, 11:39 AM UTC
Resolved
Feb 02, 2026, 11:47 AM UTC
Duration
8m
Detected by Pingoru
Feb 02, 2026, 11:39 AM UTC

Affected components

EU Service Zone

Update timeline

  1. investigating Feb 02, 2026, 11:39 AM UTC

    The Thales Incident Response Team is actively investigating reports of a potential service interruption with ACCESS services. We apologize for any inconvenience and will update this incident with additional information as it becomes available.

  2. identified Feb 02, 2026, 11:39 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 02, 2026, 11:40 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 02, 2026, 11:47 AM UTC

    This incident has been resolved.

  5. postmortem Feb 10, 2026, 02:23 PM UTC

    I[ncident Report KB0030288](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=6b181f482b033a10e3e3f62cee91bf93&sysparm_article=KB0030288)