TelSmart had 8 outages in the last 2 years totaling 774h 37m of downtime — averaging 0.3 incidents per month.
There were 8 TelSmart outages since April 23, 2026 totaling 774h 37m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this incident where there is up to 10 seconds delay on audio
All systems are operational again
Due to an issue at one of our partners, calls were experiencing increased connection times of up to 20 seconds. We identified the problem and resolved it by rerouting our telephony traffic through an alternative partner. Service has been fully restored.
We are aware of an issue affecting some mobile users where calls may disconnect after approximately 15 minutes. This issue is not affecting all users. The root cause has been identified at our mobile carrier level. We are actively working with our carrier partner to resolve this as quickly as possible. We will post updates here as we have more information. We apologize for the inconvenience.
We implemented a fix and are currently monitoring the result.
Starting around 08:25 AM, call forwarding was not functioning correctly for a number of customers on our system. The issue was traced to a faulty machine within our infrastructure. Once identified, the affected machine was removed from the system, which resolved the issue and restored normal call forwarding functionality.
We are receiving reports of disrupted 4G/5G connectivity. Not all customers are affected; impact currently appears limited to a subset of our connections. Our team is actively investigating the cause.
We are continuing to work on a fix for this incident.
his incident has been resolved. If the issue persists, please reboot your phone and let us know if it continues.
We are continuing to work on a fix for this incident.
Our partner EDPNET has an issue on their network. Therefore, the regions West and East Flanders are currently experiencing service degradation / connectivity issues / increased latency.
Update from our partner: "The engineer is on-site and preparing to swap the faulty card. We’ll update you as soon as we have more information."
Our partner informed that the issue is resolved.
We identified the issue with login on Yealink devices with hotdesk profile.
This incident has been resolved.