TelSmart incident

Call Forwarding Issue

Minor

Resolved after 1 hour 17 minutes, affecting Platform (Configuration) and Telephony (Inbound calls) and 1 more, on September 22, 2026.

resolved Sep 22, 2026, 07:42 AM UTC

Starting around 08:25 AM, call forwarding was not functioning correctly for a number of customers on our system. The issue was traced to a faulty machine within our infrastructure. Once identified, the affected machine was removed from the system, which resolved the issue and restored normal call forwarding functionality.

Started: Sep 22, 2026, 06:25 AM UTC
Resolved: Sep 22, 2026, 07:42 AM UTC
Duration: 1h 17m
Detected by Pingoru: Sep 22, 2026, 06:25 AM UTC

Affected components

Platform (Configuration)Telephony (Inbound calls)Platform (MyTelSmart)Platform (API)InternetTelephony (Outbound calls)Mobile Telephony (Calls)Mobile Telephony (Data)Telephony (Busy Lamp Fields)

Update timeline

resolved Sep 22, 2026, 07:42 AM UTC

Starting around 08:25 AM, call forwarding was not functioning correctly for a number of customers on our system. The issue was traced to a faulty machine within our infrastructure. Once identified, the affected machine was removed from the system, which resolved the issue and restored normal call forwarding functionality.

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