TelSmart incident

Internet

Major Resolved

TelSmart experienced a major incident on May 4, 2026 affecting Platform (Configuration) and Telephony (Inbound calls) and 1 more component, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 06:31 AM UTC
Resolved
May 04, 2026, 08:55 AM UTC
Duration
2h 23m
Detected by Pingoru
May 04, 2026, 06:31 AM UTC

Affected components

Platform (Configuration)Telephony (Inbound calls)Platform (MyTelSmart)Platform (API)InternetTelephony (Outbound calls)Mobile Telephony (Calls)Mobile Telephony (Data)Telephony (Busy Lamp Fields)

Update timeline

  1. identified May 04, 2026, 06:31 AM UTC

    Our partner EDPNET has an issue on their network. Therefore, the regions West and East Flanders are currently experiencing service degradation / connectivity issues / increased latency.

  2. monitoring May 04, 2026, 07:43 AM UTC

    Update from our partner: "The engineer is on-site and preparing to swap the faulty card. We’ll update you as soon as we have more information."

  3. resolved May 04, 2026, 08:55 AM UTC

    Our partner informed that the issue is resolved.