TelSmart incident
Intermittent mobile call drops after 15 minutes
Resolved after 5 days 14 hours, affecting Mobile Telephony (Calls), on October 2, 2026.
We are aware of an issue affecting some mobile users where calls may disconnect after approximately 15 minutes. This issue is not affecting all users. The root cause has been identified at our mobile carrier level. We are actively working with our carrier partner to resolve this as quickly as possible. We will post updates here as we have more information. We apologize for the inconvenience.
Affected components
Update timeline
- identified Oct 02, 2026, 04:50 PM UTC
We are aware of an issue affecting some mobile users where calls may disconnect after approximately 15 minutes. This issue is not affecting all users. The root cause has been identified at our mobile carrier level. We are actively working with our carrier partner to resolve this as quickly as possible. We will post updates here as we have more information. We apologize for the inconvenience.
- resolved Oct 08, 2026, 07:26 AM UTC
We implemented a fix and are currently monitoring the result.
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