TelSmart incident

Hotdesk login on fixed devices

Minor Resolved

TelSmart experienced a minor incident on April 23, 2026 affecting Platform (Configuration) and Telephony (Inbound calls) and 1 more component, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2026, 06:20 AM UTC
Resolved
Apr 23, 2026, 06:52 AM UTC
Duration
31m
Detected by Pingoru
Apr 23, 2026, 06:20 AM UTC

Affected components

Platform (Configuration)Telephony (Inbound calls)Platform (MyTelSmart)Platform (API)InternetTelephony (Outbound calls)Mobile Telephony (Calls)Mobile Telephony (Data)Telephony (Busy Lamp Fields)

Update timeline

  1. identified Apr 23, 2026, 06:20 AM UTC

    We identified the issue with login on Yealink devices with hotdesk profile.

  2. resolved Apr 23, 2026, 06:52 AM UTC

    This incident has been resolved.